 A model for effective planning of SME support servicesZoran Rakićević, Jasmina Omerbegović-Bijelović and Danica Lečić-Cvetković Evaluation and Program Planning, 2016, vol. 54, issue C, 30-40 Abstract: This paper presents a model for effective planning of support services for small and medium-sized enterprises (SMEs). The idea is to scrutinize and measure the suitability of support services in order to give recommendations for the improvement of a support planning process. We examined the applied support services and matched them with the problems and needs of SMEs, based on the survey conducted in 2013 on a sample of 336 SMEs in Serbia. We defined and analysed the five research questions that refer to support services, their consistency with the SMEs’ problems and needs, and the relation between the given support and SMEs’ success. The survey results have shown a statistically significant connection between them. Based on this result, we proposed an eight-phase model as a method for the improvement of support service planning for SMEs. This model helps SMEs to plan better their requirements in terms of support; government and administration bodies at all levels and organizations that provide support services to understand better SMEs’ problems and needs for support. Keywords: Small and medium-sized enterprises (SMEs); Support services; Suitability; Support planning; Model (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:eee:epplan:v:54:y:2016:i:c:p:30-40 DOI: 10.1016/j.evalprogplan.2015.09.004 Access Statistics for this article Evaluation and Program Planning is currently edited by Jonathan A. Morell More articles in Evaluation and Program Planning from Elsevier |
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