The effect of airline service quality on passengers’ behavioural intentions: a Korean case study
Jin-Woo Park,
Rodger Robertson and
Cheng-Lung Wu
Journal of Air Transport Management, 2004, vol. 10, issue 6, 435-439
Abstract:
This paper seeks to improving our understanding of air passengers’ decision-making processes by testing a conceptual model that considers service expectation, service perception, service value, passenger satisfaction, airline image, and behavioural intentions simultaneously. For this testing, path analysis via maximum likelihood estimator is applied to data collected from Korean international air passengers. Service value, passenger satisfaction, and airline image are each found to have a direct effect on air passengers’ decision-making processes.
Keywords: Airline service quality; Service value; Path analysis (search for similar items in EconPapers)
Date: 2004
References: Add references at CitEc
Citations: View citations in EconPapers (104)
Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0969699704000328
Full text for ScienceDirect subscribers only
Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
HTML/Text
Persistent link: https://EconPapers.repec.org/RePEc:eee:jaitra:v:10:y:2004:i:6:p:435-439
DOI: 10.1016/j.jairtraman.2004.06.001
Access Statistics for this article
Journal of Air Transport Management is currently edited by Anne Graham
More articles in Journal of Air Transport Management from Elsevier
Bibliographic data for series maintained by Catherine Liu (repec@elsevier.com).