The benchmarking of airport performance

Graham Francis, Ian Humphreys and Jackie Fry

Journal of Air Transport Management, 2002, vol. 8, issue 4, 239-247

Abstract: This paper examines how benchmarking is being used by airport managers as a means of internal performance comparison and improvement. Drawing on interviews with airport managers and a questionnaire survey of the world's top 200 busiest passenger airports, the paper discusses the nature, prevalence and consequences of current benchmarking practices in airports. The authors also include a review of the literature on airport benchmarking and a discussion of the characteristics and relevance of Best Practice Benchmarking.

Keywords: Benchmarks; Airports; Best Practice Benchmarking (search for similar items in EconPapers)
Date: 2002
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Citations: View citations in EconPapers (32)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jaitra:v:8:y:2002:i:4:p:239-247

DOI: 10.1016/S0969-6997(02)00003-0

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