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An explorative study of corporate travellers’ perception at a German airport

Ulrike Schmalz, Annika Paul and Viola Gissibl

Journal of Air Transport Management, 2021, vol. 92, issue C

Abstract: The modern working environment is changing at a fast pace due to factors such as globalisation, digitalisation, and demographic trends. Taking an exploratory approach, this study examines how prevailing factors shaping the working world may influence the perception of business air travellers. Relevant factors are identified through a literature review, which results are confirmed by expert interviews (NÂ =Â 11). Business travellers are surveyed (NÂ =Â 67) at Munich Airport regarding their personal experiences and their evaluations of these identified factors. Their perceptions concerning the psychological and physical experience, digitalisation, age, and gender are examined in detail.

Keywords: Business air travel; Expert interviews; Exploratory research; Passenger perception; Passenger survey (search for similar items in EconPapers)
Date: 2021
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Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jaitra:v:92:y:2021:i:c:s0969699721000235

DOI: 10.1016/j.jairtraman.2021.102040

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