Analysis of email management strategies and their effects on email management performance

Peter Letmathe and Elisabeth Noll

Omega, 2024, vol. 124, issue C

Abstract: Through digitization as well as globalization, communication in the workplace has changed massively, and email communication is nowadays one important—if not the most important—communication tool. Many people at work, especially managers, feel overwhelmed by the sheer volume and content of the emails that they have to handle. Moreover, many emails lead to a sense of being strained due to regular task-switching and has negative consequences for fully utilizing an individual's cognitive capacity. These aspects of emails can result in cognitive overload, described as email overload, accompanied by lower work performance. Therefore, email management strategies are required that avoid email overload with its negative consequences and that increase email management performance.

Keywords: Email; Email strategies; Email management performance; Email overload; Work effectiveness; Working memory (search for similar items in EconPapers)
Date: 2024
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DOI: 10.1016/j.omega.2023.103002

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