Customer-oriented communication in retail and Net Promoter Score

Eger, Ludvík and MiÄ Ã­k, Michal

Journal of Retailing and Consumer Services, 2017, vol. 35, issue C, 142-149

Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:eee:joreco:v:35:y:2017:i:c:p:142-149

DOI: 10.1016/j.jretconser.2016.12.009

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