Tourism value VS barriers to booking trips online

San-Martín, Sonia, Jiménez, Nadia and Liébana-Cabanillas, Francisco

Journal of Retailing and Consumer Services, 2020, vol. 53, issue C

Abstract: The purpose of this research is twofold. Firstly, this study examines the influence of economic, social, physical, and technological attributes associated with tourism on the role played by personal characteristics such as anxiety, perceived risk and experience in booking trips online on online purchase intention and electronic word-of-mouth (e-WOM). Secondly, this study analyzes the moderating effect of use contexts (desktop computer vs. smartphone/tablet). Results revealed that the values attributed to tourism anxiety, risk, and experience positively affected online purchase intention and e-WOM, therefore confirming the proposed moderation effect.

Keywords: Tourism value; Anxiety; Risk; Experience; Purchasing intention; e-WOM (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:eee:joreco:v:53:y:2020:i:c:s0969698919301444

DOI: 10.1016/j.jretconser.2019.101957

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