Future research directions: Enhancing the citizenship experience

Volker G. Kuppelwieser and Klaus, Philipp "Phil"

Journal of Retailing and Consumer Services, 2024, vol. 81, issue C

Abstract: This article explores the emerging concept of the Citizenship Experience (CZX), which encompasses the interactions individuals have with public services and infrastructure. Synthesizing insights from the recent literature and findings from our Special Issue, we highlight key areas, including public services, urban mobility, healthcare digital transformation, urban design, and taxation. We propose a future research agenda focused on integrating technology, applying user-centered design, evaluating digital government initiatives, enhancing transparency in policies, and fostering community engagement through urban design. This framework aims to enhance CZX and contribute to citizens’ overall well-being.

Keywords: Citizenship experience (CZX); Public services; Urban mobility; Digital transformation; Urban design; Citizen engagement (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002698

DOI: 10.1016/j.jretconser.2024.103973

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