A research on service quality decision-making of Chinese communications industry based on quantum game

Cuihua Zhang and Peng Xing

Physica A: Statistical Mechanics and its Applications, 2015, vol. 432, issue C, 9-15

Abstract: In recent years, Chinese service industry is developing rapidly. Compared with developed countries, service quality should be the bottleneck for Chinese service industry. On the background of three major telecommunications service providers in China, the functions of customer perceived utilities are established. With the goal of consumer’s perceived utility maximization, the classic Nash equilibrium solution and quantum equilibrium solution are obtained. Then a numerical example is studied and the changing trend of service quality and customer perceived utility is further analyzed by the influence of the entanglement operator. Finally, it is proved that quantum game solution is better than Nash equilibrium solution.

Keywords: Service quality; Quantum game; Nash equilibrium; Quantum entanglement; Customer perceived utility (search for similar items in EconPapers)
Date: 2015
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Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:phsmap:v:432:y:2015:i:c:p:9-15

DOI: 10.1016/j.physa.2015.03.011

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