 Management consultants as improvising agents of stabilityStaffan Furusten Scandinavian Journal of Management, 2009, vol. 25, issue 3, 264-274 Abstract: Summary Relatively few studies have paid theoretical as well as empirical attention to what use organizations have of management consultants and their services. By studying how buyers and sellers of management consulting services describe what management consulting is and represents, this study questions common understandings in the literature, i.e., that management consultants act as agents of change or as standardizers of organizational practice around the world. It is argued that consultants can be understood as playing the role of improvisers because there is considerable uncertainty among both buyers and sellers as to what use organizations really have of them. Playing a recognizable, yet indefinite role based on an institutionalized foundation, in both discourse and practice, of what actors such as consultants are supposed to do in certain situations, helps client organizations to reduce the uncertainty experienced. The conclusion is that management consultants can therefore be understood as agents of stability rather than agents of change. Keywords: Management; consulting; Improvisation; Uncertainty; reduction; Agents; of; stability (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:eee:scaman:v:25:y:2009:i:3:p:264-274 Ordering information: This journal article can be ordered from Access Statistics for this article Scandinavian Journal of Management is currently edited by Janne Tienari More articles in Scandinavian Journal of Management from Elsevier |
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