 Managing internal and external crowdsourcing: An investigation of emerging challenges in the context of a less experienced firmÉmilie Ruiz and Michela Beretta Technovation, 2021, vol. 106, issue C Abstract: It is increasingly common for firms to gather ideas and solutions through the use of crowdsourcing. However, limited focus is placed on understanding how firms can manage different crowdsourcing platforms to involve both employees and external crowds in innovation. The tendency of crowdsourcing research to focus on successful cases does not allow unfolding the difficulties that the implementation of these platforms create in less experienced firms. This paper presents an exploratory study of a large firm experimenting with both internal and external crowdsourcing. Based on data collected through interviews and secondary sources, we unveil the challenges experienced by the firm when implementing both platforms. We discuss how the implementation of both platforms impacted the work of R&D employees, as they were required to assume new roles and responsibilities related to crowdsourcing. Finally, we present how the firm attempted to address these issues. Implications for innovation research and practice are discussed. Keywords: Crowdsourcing; Open innovation; R&D employees; Qualitative research; Innovation process (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:eee:techno:v:106:y:2021:i:c:s0166497221000717 DOI: 10.1016/j.technovation.2021.102290 Access Statistics for this article Technovation is currently edited by Jonathan Linton More articles in Technovation from Elsevier |
Is your work missing from RePEc? Here is how to contribute.
Questions or problems? Check the EconPapers FAQ or send mail to .
EconPapers is hosted by the
School of Business at Örebro University.