The effects of e-government evaluation, trust and the digital divide in the levels of e-government use in European countries

Rosario Pérez-Morote, Carolina Pontones-Rosa and Montserrat Núñez-Chicharro
Authors registered in the RePEc Author Service: Montserrat Núñez Chicharro ()

Technological Forecasting and Social Change, 2020, vol. 154, issue C

Abstract: Despite the significant amounts of public investment devoted to enhancing e-government over the last ten years, citizens’ use of this service is still limited, posing a challenge to national governments. By analysing panel data derived from 27 European countries for the period 2010 to 2018, our work confirms that citizens’ use of e-government services is influenced by supply-side e-government evaluations, citizens’ trust in governments and the digital divide associated to income and education. Moreover, a longitudinal cluster analysis allows us to identify patterns of behaviour between the countries as regards the way those variables interact with the use of e-government services over time. Relevant practical implications derive from the research that can guide public policy in the area of e-government.

Keywords: E-government use; E-government performance evaluation; Trust in government; Digital divide; Panel data; Cluster analysis (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (20)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:tefoso:v:154:y:2020:i:c:s0040162519313150

DOI: 10.1016/j.techfore.2020.119973

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