Exploring the relationship between service quality of technology transfer offices and researchers’ patenting activity

Erika Sofía Olaya-Escobar, Jasmina Berbegal-Mirabent and Inés Alegre

Technological Forecasting and Social Change, 2020, vol. 157, issue C

Abstract: This article examines how the perceived quality of the service provided by technology transfer offices influences researchers’ likelihood to patent their research results. A novel three-dimensional model is proposed aiming at analyzing the combined effect of service quality perceptions—service reliability, infrastructures and staff—alongside with factors that capture the university's regulatory framework and the profile and experience of the researcher. Results suggest that the profile of the researcher is much more critical for driving patenting activity than the quality of the services offered by the technology transfer office (TTO). However, the effect of the service quality delivered by the TTO is stronger when the researcher has less experience compared to researchers with a consolidated career.

Keywords: Technology transfer; Technology transfer office; Qualitative comparative analysis; Service quality; Patents (search for similar items in EconPapers)
JEL-codes: I23 O34 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (9)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:tefoso:v:157:y:2020:i:c:s0040162520309239

DOI: 10.1016/j.techfore.2020.120097

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