Security factors on the intention to use mobile banking applications in the UK older generation (55+). A mixed-method study using modified UTAUT and MTAM - with perceived cyber security, risk, and trust

Yasmeen Hanif and Harjinder Singh Lallie

Technology in Society, 2021, vol. 67, issue C

Abstract: The convenience and accessibility of mobile banking applications has resulted in this becoming the preferred method of banking in the UK. Although popular amongst a younger generation, uptake is significantly lower among the older generation of those aged 55+, with some attributing this to cyber security and privacy concerns.

Keywords: UTAUT; Mobile banking application; Perceived cyber security risk; Technology acceptance; User intention; MTAM (search for similar items in EconPapers)
Date: 2021
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Citations: View citations in EconPapers (4)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:teinso:v:67:y:2021:i:c:s0160791x21001688

DOI: 10.1016/j.techsoc.2021.101693

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