Resilience capabilities of healthcare supply chain and supportive digital technologies

Leonardo Bertolin Furstenau, Carolina Zani, Stela Xavier Terra, Michele Kremer Sott, Kim-Kwang Raymond Choo and Tarcisio Abreu Saurin

Technology in Society, 2022, vol. 71, issue C

Abstract: Digital technologies (DT) help decision-makers cope with disruptive events and, consequently, boost the resilience of healthcare supply chains (HSC). However, previous studies on HSC have not focused on the types of resilience capabilities supported by respective DT or taken a holistic perspective of resilience from both proactive and reactive dimensions. In order to address this gap, we conducted a study of eight healthcare organizations based on semi-structured interviews with 15 HSC managers and document analysis. As a result, we identified 14 DT, such as big data analytics, predictive health data analysis, and remote monitoring of inventories. These DT supported organizational capabilities of resilient HSC, such as long-term collaborative planning and strategic alliances based on trust and shared goals. These findings were articulated in a framework that describes what and how technology adoption improves HSC resilience. We also present four research propositions for theory-testing in future studies, which stress that the relationship between DT and the four major potentials of resilient systems (i.e., anticipating, responding, monitoring and learning) is mediated by organizational resilience capabilities. The framework is expected to offer guidance and ideas for managers and policy-makers interested in designing and operating resilient HSC.

Keywords: Healthcare digitalization; Smart supply chain; Resilience; Healthcare supply chain (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (9)

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0160791X22002366
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:teinso:v:71:y:2022:i:c:s0160791x22002366

DOI: 10.1016/j.techsoc.2022.102095

Access Statistics for this article

Technology in Society is currently edited by Charla Griffy-Brown

More articles in Technology in Society from Elsevier
Bibliographic data for series maintained by Catherine Liu ().