Antecedents of technological readiness in times of crises: A comparison between before and during COVID-19

Susanne Durst, Andrés Davila, Samuel Foli, Sascha Kraus and Cheng-Feng Cheng

Technology in Society, 2023, vol. 72, issue C

Abstract: We examine how individual characteristics of employees such as digital self-efficacy, workforce agility, innovativeness, and commitment to change influence technological readiness in different stages of a crisis, i.e., before a crisis and during a crisis. We carried out a fuzzy set qualitative comparative analysis (fsQCA) on data from 2892 employees representing companies across several sectors and countries. Our results show that specific characteristics of employees can be beneficial for reaching technological readiness in organisations before a crisis and during a crisis. Our results, e.g., show that digital self-efficacy has a differential impact on technological readiness prior to a crisis and during a crisis while workforce agility is essential for both phases.

Keywords: Technological readiness; Crisis; Digital self-efficacy; Workforce agility; Innovativeness; Commitment to change (search for similar items in EconPapers)
Date: 2023
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Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:teinso:v:72:y:2023:i:c:s0160791x22003360

DOI: 10.1016/j.techsoc.2022.102195

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