Ethical leadership and its impact on service innovative behavior: The role of LMX and job autonomy

Rajib Lochan Dhar

Tourism Management, 2016, vol. 57, issue C, 139-148

Abstract: This study examined the effect of ethical leadership on service innovative behavior of employees at small and medium sized tourist hotels in Uttarakhand, India. It has forwarded an integrated model that highlights the relationship between ethical leadership and employees' service innovative behavior while interacting through leader-member exchange and job autonomy. Using a sample of 468 customer contact employees and their 117 supervisors, hierarchical regression was conducted to establish the relationship. Findings of the study revealed that ethical leadership promoted service innovative behavior of the hotel employees mediated through leader-member exchanges. Further, it was also found that the level of service innovative behavior was commensurate to the perception of employee job autonomy. Based on the study findings, implications for theory and practice are discussed.

Keywords: Ethical leadership; Leader–member exchange; Service innovative behavior; Job autonomy; Tourist hotels; India (search for similar items in EconPapers)
Date: 2016
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Citations: View citations in EconPapers (28)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:touman:v:57:y:2016:i:c:p:139-148

DOI: 10.1016/j.tourman.2016.05.011

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