 A novel decision support model for satisfactory restaurants utilizing social information: A case study of TripAdvisor.comHong-yu Zhang, Pu Ji, Jian-qiang Wang and Xiao-hong Chen Tourism Management, 2017, vol. 59, issue C, 281-297 Abstract: Decision support models for satisfactory restaurants have attracted numerous researchers' attention. Many extant models do not consider the active, neutral and passive information in online reviews all at once. Moreover, they ignore the effect of interdependence among criteria on tourists' decision-making. To cover these defects, this study proposes a restaurant decision support model using social information for tourists on TripAdvisor.com. The model introduces fuzzy sets to denote online reviews and utilizes Bonferroni mean to consider interdependence among criteria. Furthermore, it uses a novel similarity measurement which can handle sparse data in fuzzy environments. To validate the model, we conduct a case study of TripAdvisor.com which compares the proposed model with four other models. The performance of each model is evaluated by the metric called the mean absolute error. The study shows that the proposed model can effectively support tourists' decision-making and it performs better than the other four models. Keywords: Decision support model; Restaurant selection; Social information; Interval-valued neutrosophic number (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:eee:touman:v:59:y:2017:i:c:p:281-297 DOI: 10.1016/j.tourman.2016.08.010 Access Statistics for this article Tourism Management is currently edited by Chris Ryan More articles in Tourism Management from Elsevier |
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