The indirect effect of social responsibility standards on organizational performance in apparel supply chains: A developing country perspective

Muhammad Shakeel Sadiq Jajja, Muhammad Asif, Frank Montabon and Kamran Ali Chatha

Transportation Research Part E: Logistics and Transportation Review, 2020, vol. 139, issue C

Abstract: Drawing from social exchange theory, this paper proposes and empirically examines organizational citizenship behavior as a possible mechanism to explain the association between suppliers’ socially responsible behavior and organizational performance. Data were collected from companies in the apparel supply chain in Pakistan, a developing country. Findings show that social responsibility standards have a positive impact on organizational citizenship behavior which in turn positively impacts operational and quality performance. Further, a mediation relationship is shown. This research informs practitioners that social responsibility initiatives instigate deep-rooted changes promoting social-friendly behaviors impacting firm performance. Suggestions for future research are discussed.

Keywords: Supplier social responsibility standards; Organizational performance; Organizational citizenship behavior; Empirical research; Developing country; Apparel supply chain (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (4)

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DOI: 10.1016/j.tre.2020.101968

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