The role of communication quality, relational commitment, and reciprocity in building supply chain resilience: A social exchange theory perspective

Yesim Can Saglam, Sibel Yildiz Çankaya, Ismail Golgeci, Bulent Sezen and Selim Zaim

Transportation Research Part E: Logistics and Transportation Review, 2022, vol. 167, issue C

Abstract: Although supply chain risk management is a process that can be actualized through collaboration and communication in supply chains, little is known about how social factors can lead to supply chain resilience (SCR). The present study evaluates the relationship between supply chain members as social relationships and explores their role in SCR. Following the social exchange theory perspective, communication quality, reciprocity, and relational commitment are examined as the potential antecedents of SCR. The mediating role of communication quality in linking reciprocity and relational commitment to SCR is also investigated. Partial least squares structural equation modeling is used to test the research hypotheses and analyze the data obtained from prominent executives of manufacturing firms. Our findings indicate that communication quality is an imperative factor in explaining SCR. We also found that communication quality mediates the relationship between relational commitment and SCR and between reciprocity and SCR. In line with previous literature, SCR is positively related to supply chain risk management performance, empirically supporting the proposed value of SCR for firm risk management processes. This paper advances a new front in SCM research by adopting the social exchange theory perspective and empirically examining the role of communication quality, relational commitment, and reciprocity.

Keywords: Social exchange theory; Supply chain resilience; Supply chain risk management; Communication quality; Relational commitment (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S1366554522003131
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:transe:v:167:y:2022:i:c:s1366554522003131

Ordering information: This journal article can be ordered from
http://www.elsevier.com/wps/find/journaldescription.cws_home/600244/bibliographic
http://www.elsevier. ... 600244/bibliographic

DOI: 10.1016/j.tre.2022.102936

Access Statistics for this article

Transportation Research Part E: Logistics and Transportation Review is currently edited by W. Talley

More articles in Transportation Research Part E: Logistics and Transportation Review from Elsevier
Bibliographic data for series maintained by Catherine Liu ().