Port service chains and port performance evaluation

Wayne K. Talley, ManWo Ng and Erika Marsillac

Transportation Research Part E: Logistics and Transportation Review, 2014, vol. 69, issue C, 236-247

Abstract: This paper provides a novel and unique methodology for evaluating the effectiveness performance of a port’s individual services by utilizing the concept of a port service chain – a service network utilized by a port’s service providers in the provision of the port’s services that accounts for the quality-of-service relationships among the services. If such relationships are ignored, the resource allocations by the port’s service providers to improve the quality of their port services will either over- or underestimate the amount of resources needed. A cooperative port service chain will always (under certain conditions) be more effective than a non-cooperative port service chain.

Keywords: Port; Service chain; Evaluation performance; Service provider; Service quality (search for similar items in EconPapers)
Date: 2014
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Citations: View citations in EconPapers (23)

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DOI: 10.1016/j.tre.2014.05.008

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