Mobility as a Service Inclusion Index (MaaSINI): Evaluation of inclusivity in MaaS systems and policy recommendations

Nima Dadashzadeh, Lee Woods, Djamila Ouelhadj, Nikolas Thomopoulos, Maria Kamargianni and Constantinos Antoniou

Transport Policy, 2022, vol. 127, issue C, 191-202

Abstract: According to UN statistics, the population of people in vulnerable social groups, namely elderly people, people with disabilities, and low-income populations, has increased over the recent decades. It is projected that this trend will continue in the future. Thus, their mobility and access to transport services are important areas to study. Mobility as a Service (MaaS) is a digital platform (smartphone application) that aims to encourage more sustainable travel. MaaS is promoted as being accessible to all user groups. However, there are limited studies linking MaaS with vulnerable social groups and their particular needs. This paper comprehensively reviews studies on the emergence of such platforms since 2014 until today to identify the research gaps with respect to vulnerable social groups. A framework and MaaS Inclusion Index (MaaSINI) are then proposed to evaluate the inclusion in MaaS services, focusing on vulnerable social groups’ needs at a service level instead of a city/area level. The framework and policy recommendations proposed in this study will make a significant contribution in guiding stakeholders and policymakers in implementing accessible-for-all-users MaaS services targeting sustainable and inclusive transport.

Keywords: Mobility as a Service; MaaS; MaaSINI; Accessible transport; Inclusive transport; Accessibility data; Elderly; People with disabilities; Disability; Low-income (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (5)

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DOI: 10.1016/j.tranpol.2022.09.006

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