 Are statutory passenger watchdogs effective in representing passenger interests in public transport?Vu Thi Thao, Philipp Wegelin and Widar von Arx Transport Policy, 2017, vol. 58, issue C, 1-9 Abstract: In recent years, concerns over effective consumer representation of public transport users have increased considerably, as public transport has undergone substantial regulatory reforms. The ultimate goal of deregulation is to protect and benefit the public at large. Hence, this paper explores how this goal is being pursued by examining the roles of statutory, independent passenger watchdogs and their relationships with authorities and operators in regulated and deregulated bus regimes. Drawing on a case study of London TravelWatch and Transport Focus in Great Britain, our findings show that statutory passenger watchdogs are effective in representing passenger interests due to four factors in particular: the organizational setting, research-based evidence, accommodating relationships, and public outreach. The paper also documents the differences in how these passenger watchdogs build their relationships with key stakeholders and work with them within the strategic-tactical-operational framework. Keywords: Passenger watchdogs; Public transport; Passenger interests; Bus services; Great Britain; STO framework (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:eee:trapol:v:58:y:2017:i:c:p:1-9 Ordering information: This journal article can be ordered from DOI: 10.1016/j.tranpol.2017.04.008 Access Statistics for this article Transport Policy is currently edited by Y. Hayashi More articles in Transport Policy from Elsevier |
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