Mobile work, mobile technology: consequences for decision-making

Fabio Miguel Junges, Amarolinda Zanela Klein, Claudio Reis Gonçalo and Carsten Sørensen

LSE Research Online Documents on Economics from London School of Economics and Political Science, LSE Library

Abstract: This article explores how the decision-making processes that occur during mobile work differ from those that occur in fixed workplaces. We explored if the levels of intuition and rationality change in decision-making processes and how the use of mobile ICT influence the individual's perception of information quality. A qualitative research approach was applied combining a group and individual interviews, and a non-participant observation of a decision-making process simulation with 115 participants. The levels of intuition and reasoning in decision-making are not different between fixed and mobile groups. However, there is a perception of lower information quality and difficulties to process information in a mobility context. The time pressure caused by the constant connectivity via mobile devices has potentially adverse consequences for decision-making, increasing individuals' exposure to error. As positive consequences, there is greater agility of decision flows related to the use of mobile ICT, especially regarding low complexity decisions.

Keywords: decision-making; intuition; mobile ICT; mobile work; mobility (search for similar items in EconPapers)
JEL-codes: J01 R14 (search for similar items in EconPapers)
Pages: 25 pages
Date: 2020-01-01
New Economics Papers: this item is included in nep-ict
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Published in International Journal of Management and Decision Making, 1, January, 2020, 19(1), pp. 66 - 90. ISSN: 1462-4621

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Persistent link: https://EconPapers.repec.org/RePEc:ehl:lserod:103029

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