Everyday administrative burdens and inequality

Lucie Martin, Liam Delaney and Orla Doyle

LSE Research Online Documents on Economics from London School of Economics and Political Science, LSE Library

Abstract: Administrative burdens create costly experiences for citizens, especially disadvantaged groups. Research to date focuses on how burdens affect outcomes in specific policy contexts, thus little is known about cumulative experiences of burdens in everyday life and their distribution in society. This is the first study to document everyday administrative experiences, accounting for time and well-being costs across 10 domains: tax, retirement, government benefits, bills, goods and services, savings, debt, health, child care, and adult care. Survey results from 2243 UK adults show that administrative tasks are a significant part of everyday life, with time and well-being costs that vary by domain. Benefits-related tasks are particularly costly. There is evidence of distributive effects. Those in poor health and financial insecurity are more likely to engage in salient tasks, such as benefits, but less likely to engage with longer-term tasks including savings and retirement. They experience higher well-being costs, especially during salient tasks.

JEL-codes: J50 (search for similar items in EconPapers)
Pages: 14 pages
Date: 2024-07-01
New Economics Papers: this item is included in nep-hea
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Published in Public Administration Review, 1, July, 2024, 84(4), pp. 660 - 673. ISSN: 0033-3352

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http://eprints.lse.ac.uk/120191/ Open access version. (application/pdf)

Related works:
Working Paper: Everyday Administrative Burdens and Inequality (2022)
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Persistent link: https://EconPapers.repec.org/RePEc:ehl:lserod:120191

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