Managing identity conflicts in organizations: a case study of one welfare non-profit

Robert H. Chenhall, Matthew Hall and David Smith

LSE Research Online Documents on Economics from London School of Economics and Political Science, LSE Library

Abstract: How nonprofit organizations manage multiple and conflicting identities is not well understood. In a case study of a nonprofit welfare organization, we use Pratt and Foreman’s (2000) framework of identity management responses to illuminate different ways that nonprofit organizations can seek to manage and potentially resolve identity conflicts. We focus on the actual practices nonprofit organizations use to manage multiple identities and, in particular, reveal the important role of organizational routines and artefacts in facilitating or constraining particular identity management responses.

Keywords: identity; conflict; routines; artefacts; case study (search for similar items in EconPapers)
JEL-codes: J01 R14 (search for similar items in EconPapers)
Date: 2016-08-01
New Economics Papers: this item is included in nep-agr
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Citations: View citations in EconPapers (4)

Published in Nonprofit and Voluntary Sector Quarterly, 1, August, 2016, 45(4), pp. 669-687. ISSN: 0899-7640

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Persistent link: https://EconPapers.repec.org/RePEc:ehl:lserod:62300

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