A taxonomy of business processes

Angel Antonio Diaz (angel.diaz@ie.edu) and Luis Eduardo Solís (luis.solis@ie.edu)
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Angel Antonio Diaz: Instituto de Empresa
Luis Eduardo Solís: Instituto de Empresa

Working Papers Economia from Instituto de Empresa, Area of Economic Environment

Abstract: This study aims to gain a better understanding of key business processes. The processes of the firm are analyzed, proposing a classification of eight generic intra-organizational processes, and eleven generic inter-organizational processes, as well as criteria for the determination of the criticality of these processes and key performance indicators. Using these criteria critical intra-organizational and inter-organizational processes are identified in sixteen industrial sectors. Through a better understanding of key processes and network relations enterprises can develop competitive advantages that leverage their survival and well being.

Keywords: Business process; Performance measurement; Inter-organizational; Intra-organizational (search for similar items in EconPapers)
Pages: 20 pages
Date: 2004-09
New Economics Papers: this item is included in nep-acc, nep-bec and nep-net
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Persistent link: https://EconPapers.repec.org/RePEc:emp:wpaper:wp04-24

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