Online reviews and customer satisfaction: The use of Trustpilot by UK retail energy suppliers and three other sectors

Stephen Littlechild

No EPRG2025, Working Papers from Energy Policy Research Group, Cambridge Judge Business School, University of Cambridge

Keywords: online reviews; customer satisfaction; customer feedback; Trustpilot; retail energy market; supermarkets; banks; mobile phone providers (search for similar items in EconPapers)
JEL-codes: L15 L84 L94 (search for similar items in EconPapers)
Date: 2020-09
New Economics Papers: this item is included in nep-ene, nep-isf, nep-pay and nep-reg
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.jbs.cam.ac.uk/wp-content/uploads/2023/12/eprg-wp2025.pdf (application/pdf)

Related works:
Working Paper: Online reviews and customer satisfaction: The use of Trustpilot by UK retail energy suppliers and three other sectors (2020)
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:enp:wpaper:eprg2025

Access Statistics for this paper

More papers in Working Papers from Energy Policy Research Group, Cambridge Judge Business School, University of Cambridge Contact information at EDIRC.
Bibliographic data for series maintained by Ruth Newman ().