Measuring the quality impacts on the performance in transport company

Ivana Šimková, Vladimír Konečný, Štefan Liščák and Ondrej Stopka

Transport Problems, 2015, vol. 10, issue 3, 113-124

Abstract: The paper deals with the problem of service quality, quantification of the level of quality and evaluation of service quality...

Keywords: EN ISO 9001; quality management systems; transport company; quality; performance (search for similar items in EconPapers)
Date: 2015
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Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:exl:1trans:v:10:y:2015:i:3:p:113-124

DOI: 10.21307/tp-2015-039

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