An Investigation into the Effect of Knowledge Management on Employee Retention in the Telecom Sector

Nurul Mohammad Zayed, Friday Ogbu Edeh, Khan Mohammad Anwarul Islam, Vitalii Nitsenko (), Tetiana Dubovyk and Hanna Doroshuk
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Nurul Mohammad Zayed: Department of Business Administration, Faculty of Business & Entrepreneurship, Daffodil International University, Dhaka 1341, Bangladesh
Friday Ogbu Edeh: Department of Business Administration, Faculty of Management Sciences, Alex Ekwueme Federal University, Abakaliki P.M.B 1010, Nigeria
Khan Mohammad Anwarul Islam: Department of Business Administration, The Millennium University, Dhaka 1217, Bangladesh
Vitalii Nitsenko: Department of Entrepreneurship and Marketing, Institute of Economics and Management, Ivano-Frankivsk National Technical Oil and Gas University, 76019 Ivano-Frankivsk, Ukraine
Tetiana Dubovyk: Department of Journalism and Advertising, State University of Trade and Economics, 02156 Kyiv, Ukraine
Hanna Doroshuk: Department of Management, Odesa Polytechnic National University, 65044 Odesa, Ukraine

Administrative Sciences, 2022, vol. 12, issue 4, 1-14

Abstract: Employees in the telecom sector are knowledge workers and, thus, managers, HR professionals, and policymakers in the industry need to retain them through knowledge management policies. It is against this premise that this study investigated the effect of knowledge management on employee retention in the telecom sector. Research design employed in this study is a cross-sectional survey with an accessible population of thirty telecom companies in the southeastern region of Nigeria using a simple random sampling technique. The sample size was determined with the Krejcie and Morgan sample size determination table. A questionnaire was used as an instrument for data collection. Respondents’ profiles were analysed with frequency distribution while the formulated hypotheses were analysed with linear regression. The study found that knowledge management dimensions have a significant effect on the measures of employee retention. The study concludes that knowledge management measured in terms of knowledge acquisition, knowledge storage, and knowledge sharing predicted employee retention that is measured by supervisor support, coworkers support, and flexible working arrangements. One of the implications of this study is that managers of telecom companies should liaise with their board of directors to make funds available that would be used to train employees to acquire relevant knowledge that is needed in the telecom industry.

Keywords: knowledge management; employee retention; telecom; flexible working arrangements; supervisor support; coworker support (search for similar items in EconPapers)
JEL-codes: L M M0 M1 M10 M11 M12 M14 M15 M16 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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