A Case Study of LightStay (2010–2017)—Hilton’s Corporate Responsibility Management System

Piotr Zientara, Paulina Bohdanowicz-Godfrey, Claire Whitely and Grzegorz Maciejewski
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Piotr Zientara: Faculty of Economics, University of Gdańsk, Armii Krajowej 119, 81-824 Sopot, Poland
Paulina Bohdanowicz-Godfrey: Hilton, Maple Court, Reeds Crescent, Watford WD24 4QQ, UK
Claire Whitely: Hilton, Maple Court, Reeds Crescent, Watford WD24 4QQ, UK
Grzegorz Maciejewski: College of Economics, University of Economics in Katowice, 1 maja 50, 40-287 Katowice, Poland

Energies, 2020, vol. 13, issue 9, 1-22

Abstract: This paper focuses on Hilton’s proprietary sustainability performance measurement system (SPMS) called LightStay (2010–2017). It draws on the case-study method and relies on three principal sources of information: in-house documents, a questionnaire completed by users of LightStay and interviews conducted with external experts. Specifically, the paper traces the system’s evolution and highlights its distinctive features, exploring the challenges and trade-offs related to the design and workings of an SPMS in a hotel multinational. The study shows, among other things, how LightStay, using an internationally approved methodology of data collection, calculation, metrics and benchmarking, compares a hotel’s predicted and actual environmental performance. It concludes by arguing that LightStay is a holistic platform that not only integrates precise measurement of the firm’s environmental effects with its business operations and strategic goals but also acts as a repository of sustainability knowledge and a facilitator of organisational learning. Its value and originality lie in providing unique insights into the workings of a proprietary SPMS at a nonanonymised hotel company.

Keywords: sustainability performance measurement system; environmental knowledge; energy and environmental indicators; energy saving; hotels (search for similar items in EconPapers)
JEL-codes: Q Q0 Q4 Q40 Q41 Q42 Q43 Q47 Q48 Q49 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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