Stakeholder Expectation of Corporate Social Responsibility Practices: A Case Study of PWiK Rybnik, Poland

Aleksandra Kuzior, Józef Ober and Janusz Karwot
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Aleksandra Kuzior: Department of Applied Social Sciences, Faculty of Organization and Management, Silesian University of Technology, Roosevelt Str. 26-28, 41-800 Zabrze, Poland
Józef Ober: Department of Applied Social Sciences, Faculty of Organization and Management, Silesian University of Technology, Roosevelt Str. 26-28, 41-800 Zabrze, Poland
Janusz Karwot: Sewage and Water Supply Ltd., Pod Lasem 62, 44-210 Rybnik, Poland

Energies, 2021, vol. 14, issue 11, 1-24

Abstract: Practices of corporate social responsibility (CSR), especially in organizations providing key services, related to the supply of fuel, water and energy, are extremely important from the point of view of identifying stakeholders with the functioning of enterprises in line with the principles of a closed loop economy. The article discusses the origins and evolution of the concept of corporate social responsibility, with particular emphasis on the water supply and sewage industry. The research problem was the perception and expectations of stakeholders toward prosocial activities of PWiK Rybnik (Sewage and Water Supply Ltd. Rybnik). The hypothesis assumed in the study was that the external stakeholders of PWIK Rybnik positively assess the company’s involvement in the tasks carried out as part of corporate social responsibility, they notice the involvement in educational activities and additional initiatives of PWIK that improve the quality of life of its inhabitants. For the purpose of this study, a quantitative method was used. For the purpose of the survey, the authors’ questionnaire “Survey of customers’ opinions on the activities undertaken by PWiK Rybnik” was created. The surveys conducted confirmed the hypothesis that the external stakeholders of PWIK Rybnik positively assess the company’s involvement in the tasks performed as part of corporate social responsibility; they notice the involvement in educational activities and additional initiatives of PWIK that improve the quality of life of its inhabitants. The results of the research made it possible to formulate guidelines for the operation of water supply and sewage companies in accordance with corporate social responsibility in the light of the opinions of their stakeholders.

Keywords: corporate social responsibility; CSR; water and sewage industry; stakeholders; environmental education; quality of life; sustainable development; closed loop economy (search for similar items in EconPapers)
JEL-codes: Q Q0 Q4 Q40 Q41 Q42 Q43 Q47 Q48 Q49 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (7)

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