Aggregated Indices in Website Quality Assessment

Karol Król and Dariusz Zdonek
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Karol Król: Department of Land Management and Landscape Architecture, Faculty of Environmental Engineering and Land Surveying, University of Agriculture in Kraków, Balicka 253c, 30-149 Kraków, Poland
Dariusz Zdonek: Department of Economics and Informatics, Faculty of Organization and Management, Silesian University of Technology in Gliwice, Akademicka 2A, 44-100 Gliwice, Poland

Future Internet, 2020, vol. 12, issue 4, 1-23

Abstract: Website users have increasingly high expectations regarding website quality, starting from performance and ending up with the content. This article provides a list and characteristics of selected website quality indices and testing applications that are available free of charge. Aggregated website quality indices were characterised based on a review of various source materials, including the academic literature and Internet materials. Aggregated website quality indices are usually developed with a less specialised user (customer) searching for descriptive information in mind. Their presentation is focused on aesthetic sensations. Most frequently, their values are expressed in points or percent. Many of these indices appear to be of little substantive value, as they present approximate, estimated values. These indices, however, are of great marketing value instead. Specific (“single”) indices are of a specialised nature. They are more difficult to interpret and address the subtle aspects of website and web application functioning. They offer great value to designers and software developers. They indicate critical spots which affect the website quality. Most of them are expressed precisely, often up to two or three decimal places, in specific units. Algorithmic tests for website quality, whose results are presented using indices, enable a reduction in the cost intensiveness of tests as well as an increase in their number and frequency, as the tests are repetitive and their number is not limited. What is more, they allow the results to be compared.

Keywords: quality indices; visibility; performance; accessibility; effectiveness; audit; measurement (search for similar items in EconPapers)
JEL-codes: O3 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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