The Research on Patient Satisfaction with Remote Healthcare Prior to and during the COVID-19 Pandemic

Liliana Hawrysz, Grażyna Gierszewska and Agnieszka Bitkowska
Additional contact information
Liliana Hawrysz: Faculty of Management, Warsaw University of Technology, 02-524 Warsava, Poland
Grażyna Gierszewska: Faculty of Management, Warsaw University of Technology, 02-524 Warsava, Poland
Agnieszka Bitkowska: Faculty of Management, Warsaw University of Technology, 02-524 Warsava, Poland

IJERPH, 2021, vol. 18, issue 10, 1-14

Abstract: The issue of research on patient satisfaction with healthcare services took on a completely new dimension due to the COVID-19 pandemic and the developing telehealth services. This results from the fact that during the pandemic, remote healthcare was often the only possible form of care provision to the patient. The COVID-19 pandemic has substantially accelerated the implementation of remote healthcare in healthcare institutions and made it an essential tool for providing healthcare services. The objective of the literature review was to study the research on patient satisfaction with remote healthcare services prior to and during the pandemic. The study featured a literature review of electronic databases, such as: Medline, ProQuest, PubMED, Ebsco, Google Scholar, WoS. The identified empirical papers were classified in two groups concerning the research on patient satisfaction prior to and during the COVID-19 pandemic, and were divided and descriptively synthesised. Certain limitations to the methodical quality of the research were demonstrated as result of the conducted analyses. It was also ascertained that researchers lack clarity on the method of defining and measuring satisfaction prior to and during the COVID-19 pandemic.

Keywords: patient satisfaction; remote healthcare; telehealth services; COVID-19 (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

Downloads: (external link)
https://www.mdpi.com/1660-4601/18/10/5338/pdf (application/pdf)
https://www.mdpi.com/1660-4601/18/10/5338/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jijerp:v:18:y:2021:i:10:p:5338-:d:556311

Access Statistics for this article

IJERPH is currently edited by Ms. Jenna Liu

More articles in IJERPH from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().