How Psychosocial Safety Climate Helped Alleviate Work Intensification Effects on Presenteeism during the COVID-19 Crisis? A Moderated Mediation Model

Sari Mansour (), Malik Faisal Azeem, Maureen Dollard and Rachael Potter
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Sari Mansour: School of Business Administration, TÉLUQ University of Quebec, Montreal, QC H2S 3L5, Canada
Malik Faisal Azeem: School of Business Administration, TÉLUQ University of Quebec, Montreal, QC H2S 3L5, Canada
Maureen Dollard: Psychosocial Safety Climate Global Observatory, Justice & Society, University of South Australia, Adelaide, SA 5001, Australia
Rachael Potter: Psychosocial Safety Climate Global Observatory, Justice & Society, University of South Australia, Adelaide, SA 5001, Australia

IJERPH, 2022, vol. 19, issue 20, 1-18

Abstract: Healthcare sector organizations have long been facing the issue of productivity loss due to presenteeism which is affected by psychosocial safety climate (PSC) and work intensification. Presenteeism has visibly increased among nurses during COVID-19 pandemic period. Grounded in COR theory and sensemaking theory, the current study aimed to examine the role PSC plays as driver or moderator to reduce presenteeism by lessening work intensification over time and the impact of work intensification over time on presenteeism during the COVID-19 pandemic. Adopting a time-lagged research design, this study gathered data from randomly selected registered nurses, practicing in Québec, Canada in two phases, i.e., 800 at Time 1 and 344 at Time 2 through email surveys. The study results showed that (1) PSC reduces presenteeism over time by reducing work intensification at time 1; (2) PSC moderates the relationship between work intensification at time 1 and work intensification at time 2; and (3) PSC as moderator also lessens the detrimental effect of work intensification at time 2 on presenteeism at time 2. Presenteeism among nurses affects their health and psychological well-being. We find that PSC is likely an effective organizational tool particularly in crises situations, by providing an organizational mechanism to assist nurses cope (through a resource caravan, management support) with managing intensified work.

Keywords: psychosocial safety climate (PSC); work intensification; sickness presenteeism; nurses; healthcare; COVID-19 (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

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