Assessment of the Benefits of Information and Communication Technologies (ICT) Adoption on Downstream Supply Chain Performance of the Retail Industry

Kedar Shiralkar, Arunkumar Bongale, Satish Kumar, Ketan Kotecha and Chander Prakash
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Kedar Shiralkar: Symbiosis Institute of Technology, Symbiosis International (Deemed University), Lavale, Pune 412115, India
Arunkumar Bongale: Symbiosis Institute of Technology, Symbiosis International (Deemed University), Lavale, Pune 412115, India
Satish Kumar: Symbiosis Institute of Technology, Symbiosis International (Deemed University), Lavale, Pune 412115, India
Ketan Kotecha: Symbiosis Centre for Applied Artificial Intelligence, Symbiosis International (Deemed University), Lavale, Pune 412115, India
Chander Prakash: School of Mechanical Engineering, Lovely Professional University, Phagwara 144001, India

Logistics, 2021, vol. 5, issue 4, 1-13

Abstract: Background : The COVID-19 pandemic-driven supply chain disruptions have pushed supply chain decision-makers in the retail industry to implement information and communication technologies (ICT) to improve the efficiency and resiliency of their supply chain. However, they need some guidance to identify the functional elements of the supply chain for ICT adoption and the benefits of implementing ICT on their supply chain performance. Methods : We conducted an empirical study that provides guidance on the performance benefits of ICT adoption specifically for the downstream supply chain of the retail industry. This study employed the feature engineering technique to prioritize the functional elements of the supply chain to maximize the benefits of ICT adoption on supply chain performance. Results : ICT adoption benefits the retail industry’s overall downstream supply chain performance in the range of 9–41%. Moreover, the study discovered the key functional elements of the supply chain for ICT adoption that significantly improve the overall supply chain performance. Conclusions : The study presents a definite view of the quantitative benefits of ICT adoption to the supply chain decision-makers of the retail industry and aids them in selecting appropriate functional elements for ICT adoption to maximize their supply chain performance.

Keywords: supply chain in the retail industry; supply chain functional elements; ICT adoption; feature selection; feature engineering (search for similar items in EconPapers)
JEL-codes: L8 L80 L81 L86 L87 L9 L90 L91 L92 L93 L98 L99 M1 M10 M11 M16 M19 R4 R40 R41 R49 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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