Perceptions of the Public Transport Service as a Barrier to the Adoption of Public Transport: A Qualitative Study

Sara Ramos, Paula Vicente, Ana M. Passos, Patrícia Costa and Elizabeth Reis
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Sara Ramos: Dinâmia’CET, ISCTE–Instituto Universitário de Lisboa, Avenida das Forças Armadas, 1649-026 Lisbon, Portugal
Paula Vicente: Business Research Unit (BRU-IUL), ISCTE–Instituto Universitário de Lisboa, Avenida das Forças Armadas, 1649-026 Lisbon, Portugal
Ana M. Passos: Business Research Unit (BRU-IUL), ISCTE–Instituto Universitário de Lisboa, Avenida das Forças Armadas, 1649-026 Lisbon, Portugal
Patrícia Costa: Católica Research Center for Psychological, Family and Social Well-Being, Universidade Católica Portuguesa, R. Palma de Cima, 1649-023 Lisbon, Portugal
Elizabeth Reis: Business Research Unit (BRU-IUL), ISCTE–Instituto Universitário de Lisboa, Avenida das Forças Armadas, 1649-026 Lisbon, Portugal

Social Sciences, 2019, vol. 8, issue 5, 1-16

Abstract: This article presents the outcomes of a qualitative study involving users of public transportation in the metropolitan area of Lisbon in order to obtain a deeper understanding of attitudes towards public transport and to explore perceptions of the public transport service. It is important to know what people think and feel about public transport so that strategies can be designed to attract people to public transport. Ethnographic interviews and focus group discussions were conducted to identify factors that potentially influence people’s perceptions and determine their satisfaction, or dissatisfaction with the public transport service. The key findings suggest that public transport usage would increase if the level of service was brought in line with users’ expectations; more specifically, there should be a better connection between inter-modal options, more compliance with timetables, and a more appropriate response to users’ needs.

Keywords: public transportation; passenger satisfaction; transport modes; qualitative research; Portugal (search for similar items in EconPapers)
JEL-codes: A B N P Y80 Z00 (search for similar items in EconPapers)
Date: 2019
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (7)

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Persistent link: https://EconPapers.repec.org/RePEc:gam:jscscx:v:8:y:2019:i:5:p:150-:d:230305

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