Organization Sustainability through Human Resource Capital: The Impacts of Supervisor Incivility and Self-Efficacy

Uju Violet Alola, Turgay Avci and Ali Ozturen
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Uju Violet Alola: Faculty of Tourism, Eastern Mediterranean University, Gazimagusa, North Cyprus, PO Box 99628, via Mersin 10, Turkey
Turgay Avci: Faculty of Tourism, Eastern Mediterranean University, Gazimagusa, North Cyprus, PO Box 99628, via Mersin 10, Turkey
Ali Ozturen: Faculty of Tourism, Eastern Mediterranean University, Gazimagusa, North Cyprus, PO Box 99628, via Mersin 10, Turkey

Sustainability, 2018, vol. 10, issue 8, 1-16

Abstract: The hotel business is globally acknowledged to significantly contribute to the tourism industry. Over time, supervisor’s incivility continues to be a serious issue where cases of the uncivil act are known to be costly to the organization and creating negative effects on employees’ health and organizational continuity. Human capital has also been highlighted as one of the key variables to organizational sustainability. Using convenience sampling method, this study adopted a total of 329 respondents’ perception to test the study variables. The effect of supervisor’s incivility was assessed against employee’s self-efficacy, turnover intention, emotional exhaustion, and job satisfaction. The study employed data gathered from four and five stars hotels in Nigeria using Analysis of a moment structures (IBM AMOS) software to analyze the hypothesized relationships. Empirical evidence shows that self-efficacy mediates the relationship between supervisor incivility, turnover intention, and job satisfaction. The results show that evidence of supervisor’s incivility negatively affects hotel employee.

Keywords: human capital; supervisor incivility; organizational sustainability; job satisfaction; turnover intention (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2018
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (17)

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