Engaging Employees with Good Sustainability: Key Performance Indicators for Dry Ports

Felix Kin Peng Hui, Lu Aye and Colin F. Duffield
Additional contact information
Felix Kin Peng Hui: Department of Infrastructure Engineering, The University of Melbourne, Melbourne, VIC 3010, Australia
Lu Aye: Department of Infrastructure Engineering, The University of Melbourne, Melbourne, VIC 3010, Australia
Colin F. Duffield: Department of Infrastructure Engineering, The University of Melbourne, Melbourne, VIC 3010, Australia

Sustainability, 2019, vol. 11, issue 10, 1-11

Abstract: Dry ports have the potential to enhance the sustainability of transport systems, yet their introduction requires major changes to the current logistics chain. Further, emphasising sustainability goals and continued employee engagement can be a challenge when developing or implementing organisational change management programs in dry ports. Key considerations include governmental requirements and compliance, investor expectations, as well as employee engagement; these factors may be conflicting. The top-down management approach supported by strong leadership, participative approaches and constant communication assists in achieving successful change management. Sound selection of key performance indicators (KPIs) provides a set of metrics to track and aid the change process. They serve as a unifying link between top managements’ sustainability goals and employees’ engagement. The initial findings of our research confirm that both port and terminal operators have a gap in their understanding of the importance of sustainability goals and environmental goals. This will have a flow-on effect of port and terminal operators not driving the right messages to their staff in their organisational change management programs. Based on a critical literature review, it has been established what might qualify as good sustainability KPIs for dry ports. An example of a dry port at the Port of Somerton has been included. As every dry port has different requirements and constraints, it is important to develop KPIs together with stakeholders.

Keywords: sustainability; performance indicators; dry ports; engagement (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2019
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (4)

Downloads: (external link)
https://www.mdpi.com/2071-1050/11/10/2967/pdf (application/pdf)
https://www.mdpi.com/2071-1050/11/10/2967/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:11:y:2019:i:10:p:2967-:d:234045

Access Statistics for this article

Sustainability is currently edited by Ms. Alexandra Wu

More articles in Sustainability from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().