Enterprise Social Media Adoption: Its Impact on Social Capital in Work and Job Satisfaction

Jindi Fu, Sukanlaya Sawang and Yuan Sun
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Jindi Fu: School of Business Administration, Zhejiang Gongshang University, Hangzhou 310018, China
Sukanlaya Sawang: International Centre for Transformational Entrepreneurship, Coventry University, Priory Street, Coventry CV1 5FB, UK
Yuan Sun: School of Business Administration, Zhejiang Gongshang University, Hangzhou 310018, China

Sustainability, 2019, vol. 11, issue 16, 1-17

Abstract: Enterprise social media is increasingly being recognized as an important technical tool to achieve more effective management and sustainable development. Limited research has been conducted on workplace satisfaction in the enterprise social media context. To fill this gap, we propose a research model explaining how employees’ usage of enterprise social media influences job satisfaction from the social capital perspective. Through a survey of 509 respondents, we conceptualize the constructs of enterprise social media use (i.e., work-related use and social-related use), social capital (i.e., bridging social capital and bonding social capital), and job satisfaction. We empirically validate the proposed model. The results largely support the proposed hypotheses. Firstly, both work-related use and social-related use positively impact bridging and bonding social capital. Secondly, bridging and bonding social capital play different roles in job satisfaction. Bonding social capital promotes job satisfaction, while bridging social capital inhibits job satisfaction. Thirdly, work-related use accumulates more bridging social capital, while social-related use is more conducive to the establishment of bonding social capital. Finally, some theoretical and practical implications are discussed.

Keywords: enterprise social media; social capital; work-related use; social-related use; job satisfaction (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2019
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (5)

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