Sharing Economy Service Experience and Its Effects on Behavioral Intention

Hung-Tai Tsou, Ja-Shen Chen, Cindy Yunhsin Chou and Tzu-Wen Chen
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Hung-Tai Tsou: College of Innovation and Entrepreneurship, Wenzhou University, Chashan University Town, Wenzhou City 325000, China
Ja-Shen Chen: College of Management, Yuan Ze University, 135 Yuan-Tung Road, Chung-Li 32003, Taiwan
Cindy Yunhsin Chou: Department of Business Administration, National Taiwan Normal University, Heping East Road, Da’an District, Taipei City 106, Taiwan
Tzu-Wen Chen: Gogoro Taiwan Limited, Taoyuan City 333, Taiwan

Sustainability, 2019, vol. 11, issue 18, 1-25

Abstract: The sharing economy allows consumers to share spare resources through online platforms and to reduce the transaction costs by using platform services. Shared enterprises use idle resources in a more intelligent manner and share the resulting benefits with consumers. This study connects the shared enterprises’ service innovations with service experience. This study examines the consumers’ energy sharing experience and its impact on their experiential values, which in turn, affects their continued sharing energy intention. In addition, this study further examines the moderating effects of social influence and sustainability on experiential value and behavioral intentions. Data were collected from 460 Taiwanese consumers. The consumers were asked to complete a survey about their experience with Gogoro energy sharing services. Structural equation modelling (SEM) was adopted to analyze the data via IBM SPSS AMOS 25.0 (Armonk, New York, U.S.). As a result, a new four-element sharing economy service experience model was suggested; the service experience had a significant and positive effect on the behavioral intention. Additionally, the experiential values had significant and positive effects on the behavioral intention. Moreover, social influence and sustainability had significant and positive moderating effects on the relationships between experiential values and behavioral intention.

Keywords: sharing economy; service experience; service innovation; social influence; sustainability (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2019
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (11)

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