Stakeholders of Cultural Heritage as Responsible Institutional Tourism Product Management Agents

Héctor Moreno-Mendoza, Agustín Santana-Talavera and Carmelo J. León
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Héctor Moreno-Mendoza: Tides, Instituto de Turismo y Desarrollo Económico Sostenible, Universidad de Las Palmas de Gran Canaria, Gran Canaria, C.P. 35017 Gran Canaria, Spain
Agustín Santana-Talavera: Istur, Instituto de Investigación Social y Turismo, Universidad de La Laguna, La Laguna, C.P. 38200 Tenerife, Spain
Carmelo J. León: Tides, Instituto de Turismo y Desarrollo Económico Sostenible, Universidad de Las Palmas de Gran Canaria, Gran Canaria, C.P. 35017 Gran Canaria, Spain

Sustainability, 2019, vol. 11, issue 19, 1-14

Abstract: Increased competition in tourist destinations and the recent economic crisis directly affect various institutions that manage cultural heritage. In the case of museums, we may need to reflect more on the challenges that stem from the new financial and social situation for their management. The long-term analysis of relationships with stakeholders is a more reliable way of achieving stability to counteract the effects of income reduction. This study involved conducting interviews with directors of four museums, one for each existing management model, contrasting with direct observation and unstructured interviews conducted in Gran Canaria, Canary Islands (Spain). The data obtained were analyzed with UCINET (a software package for analyzing social network data), to determine relationship indicators. The research suggests that stakeholder networks, as a competitive advantage in cultural institutions, play an important role in creating or improving cultural heritage products, as well as helping to develop responsible tourism.

Keywords: stakeholders; heritage management; responsible tourism (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2019
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (7)

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