Authentic Leadership and Job Satisfaction: A Fuzzy-Set Qualitative Comparative Analysis (fsQCA)

Asier Baquero, Beatriz Delgado, Raquel Escortell and Juan Sapena
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Asier Baquero: Doctoral School, Catholic University of Valencia, Calle Guillem Castro 65, 46008 Valencia, Spain
Beatriz Delgado: Faculty of Education, University of Alicante, Carretera de San Vicente del Raspeig s/n, 03690 Alicante, Spain
Raquel Escortell: Faculty of Education, International University of La Rioja, Avenida de la Paz 137, 26006 Logrono, La Rioja, Spain
Juan Sapena: Faculty of Economics and Business Administration, Catholic University of Valencia, Calle de la Corona 34, 46003 Valencia, Spain

Sustainability, 2019, vol. 11, issue 8, 1-16

Abstract: The relationship between leadership and job satisfaction has attracted considerable scientific interest, especially in relation to the quality of tourism businesses. This study investigated this relationship within the framework of authentic leadership. The study also explored differences between outsourced workers and internal hotel employees in terms of the influence of authentic leadership on job satisfaction. Fuzzy-set qualitative comparative analysis (fsQCA) offered valuable new insight. This study was based on a sample of 58 heads of department of four/five star hotels in the Canary Islands, Spain. The results suggest that high levels of leadership in the four subscales of authentic leadership (balanced processing, relational transparency, self-awareness, and internalized moral perspective) are sufficient to increase job satisfaction. The same outcome is achieved with high levels of balanced processing, even though it is accompanied by low transparency and low levels of internalized moral perspective. There are no major differences between outsourced workers and internal employees, except in terms of the importance of self-awareness. These results can help hotel managers reflect upon leadership and can provide new approaches for scientific research in this area.

Keywords: fsQCA; authentic leadership; job satisfaction; outsourcing; quality management practices; hotels (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2019
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (5)

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Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:11:y:2019:i:8:p:2412-:d:225282

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