A Study of Quality Assessment in Higher Education within the Context of Sustainable Development: A Case Study from Czech Republic

David Vykydal, Martin Folta and Jaroslav Nenadál
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David Vykydal: Department of Quality Management, Faculty of Materials Science and Technology, VSB-Technical University of Ostrava, 17. listopadu 2172/15, 708 00 Ostrava-Poruba, Czech Republic
Martin Folta: Department of Production, Logistics and Quality Management, Škoda Auto University, Na Karmeli 1457, 293 01 Mladá Boleslav, Czech Republic
Jaroslav Nenadál: Department of Quality Management, Faculty of Materials Science and Technology, VSB-Technical University of Ostrava, 17. listopadu 2172/15, 708 00 Ostrava-Poruba, Czech Republic

Sustainability, 2020, vol. 12, issue 11, 1-22

Abstract: Quality has become an increasingly important and critical success factor at higher education institutions, particularly universities. Numerous discussions have been held about education quality in the context of sustainable development. However, the quality of that education strongly depends on the overall quality of the management system which operates at schools. The principal aim of this article is to present the approaches to the quality management systems’ development and their assessment at universities, and share some lessons learned from this area of research. Some possibilities of the ISO 9001 standard’s implementation, as well as the application of excellence models as a response to community demands, will be discussed, especially in the context of the recently-introduced Act No. 111/1998 Coll on Higher Education Institutions, which requires quality assurance and quality evaluation. A case study from The VSB-Technical University of Ostrava shows approaches, results and effects of the quality management system implementation.

Keywords: quality; sustainable development; quality management; organizational excellence; higher education institutions; EFQM Excellence Model (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (9)

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