An Integrated Key Performance Measurement for Manufacturing Operations Management

Gyusun Hwang, Jun-Hee Han and Tai-Woo Chang
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Gyusun Hwang: Memory Business Unit, Device Solution, Samsung Electronics Co., Ltd., Hwaseong-si 18448, Korea
Jun-Hee Han: Department of Industrial and Management Engineering, Dong-A University, Busan 49315, Korea
Tai-Woo Chang: Department of Industrial and Management Engineering/Intelligence and Manufacturing Research Center, Kyonggi University, Suwon-si 16227, Korea

Sustainability, 2020, vol. 12, issue 13, 1-15

Abstract: This paper proposes a comprehensive production performance measurement framework and illustrates the method to evaluate the performance and guide practitioners to make further improvement. The development comprises four steps. (1) Performance indicators derived from business excellence models are enumerated to provide the performance model: 74 indicators, which can be classified in terms of their characteristics, are identified in six criteria. (2) A multiple criteria decision-making approach based on the analytic hierarchical and network processes, which determine the weights of the criteria and indicators, is applied. In addition, this study introduced additional formulas to derive the final performance values. (3) A performance measurement framework that integrates the measurement and result analysis processes is implemented. (4) The proposed framework is verified through a case study. The results of the case study show that the proposed framework identifies the gaps and discrepancies among the management levels, enabling the determination of means for continuous improvement.

Keywords: performance measurement; analytic hierarchy process/analytic network process; multi criteria decision making; manufacturing operations management; smart manufacturing (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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