Analysis of the Quality of the Employee–Bank Relationship in Urban and Rural Areas

Snežana Lekić, Jelena Vapa-Tankosić, Slavica Mandić, Jasmina Rajaković-Mijailović, Nemanja Lekić and Jelena Mijailović
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Snežana Lekić: Belgrade Business and Arts Academy of Applied Studies, Kraljice Marije 73, 11050 Belgrade, Serbia
Jelena Vapa-Tankosić: Faculty of Economics and Engineering Management, University Business Academy, Cvećarska 2, 21000 Novi Sad, Serbia
Slavica Mandić: Belgrade Business and Arts Academy of Applied Studies, Kraljice Marije 73, 11050 Belgrade, Serbia
Jasmina Rajaković-Mijailović: Faculty of Law for Commerce and Judiciary, University Business Academy, Geri Karolja 1, 21102 Novi Sad, Serbia
Nemanja Lekić: Belgrade Business and Arts Academy of Applied Studies, Kraljice Marije 73, 11050 Belgrade, Serbia
Jelena Mijailović: Faculty of Economics and Engineering Management, University Business Academy, Cvećarska 2, 21000 Novi Sad, Serbia

Sustainability, 2020, vol. 12, issue 13, 1-22

Abstract: Banking sector performance is directly related to the economic performance of the country. This research is an effort to establish the parameters of job satisfaction among bank employees and to ascertain whether there were differences in job satisfaction between employees in urban and rural branches. A randomly selected sample was made of bank employees in the Republic of Serbia. To date, the relative job satisfaction of bank employees in urban and rural areas has not been investigated, and for this reason, it is important to analyze the different facets of job satisfaction such as salaries, cooperation with closest associates, promotion, remuneration policy, cooperation and relationship with superiors, and the nature of the job. The bank employees’ satisfaction with their salaries has a major influence on total job satisfaction. Perceptions of teamwork effectiveness and its relationship to overall job satisfaction were analyzed. Team quality has the greatest influence on the bank employees’ job satisfaction. These insights can offer guidance for future action on building the quality of the employee–organization relationship.

Keywords: bank; job satisfaction; team; rural; urban; the Republic of Serbia (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:12:y:2020:i:13:p:5448-:d:381102

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