Identification of Key Performance Indicators in Project-Based Organisations through the Lean Approach

Carolina Cruz Villazón, Leonardo Sastoque Pinilla, José Ramón Otegi Olaso, Nerea Toledo Gandarias and Norberto López de Lacalle
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Carolina Cruz Villazón: Faculty of Engineering, University of the Basque Country, 48940 Bilbao, Spain
Leonardo Sastoque Pinilla: Faculty of Engineering, University of the Basque Country, 48940 Bilbao, Spain
José Ramón Otegi Olaso: Faculty of Engineering, University of the Basque Country, 48940 Bilbao, Spain
Nerea Toledo Gandarias: Faculty of Engineering, University of the Basque Country, 48940 Bilbao, Spain
Norberto López de Lacalle: Faculty of Engineering, University of the Basque Country, 48940 Bilbao, Spain

Sustainability, 2020, vol. 12, issue 15, 1-19

Abstract: For the time being, companies and organisations are being forced to compete in utterly complex and globalised environments, facing massive natural, economic, and technological challenges on a daily basis. Addressing these challenges would be impossible without a proper approach that helps them identify, measure, understand, and control the performance of their organisations. Lean principles and techniques rise as a solution. This paper justifies and proposes the use of lean principles and techniques to identify key performance indicators (KPIs) in project-based organisations based on their organisational and operational needs. The research focuses mainly on the identification and categorisation of KPIs through a qualitative approach, based on systematic literature review (SLR) of performance indicators, project management, and project success. As a case study, an analysis of relevant information of an R&D and innovation project-based organisation, such as quality manuals, a benchmarking process, internal studies, and surveys regarding what success means for different kinds of stakeholders and for the organisation itself was conducted. As a result, this research is of a high value for project-based organisations, especially those that are not apprised of how to correctly formulate a series of KPIs, or whose path to it is still not clear.

Keywords: lean; key performance indicators; DMAIC; CTQ; project success; project-based organisations; technology readiness level (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (5)

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