Job Satisfaction as a Driver for Sustainable Development in the Hospitality Industry? Evidence from the Alpine Region

Peter Heimerl, Marco Haid, Urban Perkmann and Martin Rabensteiner
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Peter Heimerl: Division for Management in Health and Sport Tourism, UMIT–Private University for Health Sciences, Medical Informatics and Technology, 6060 Hall in Tirol, Austria
Marco Haid: Division for Management in Health and Sport Tourism, UMIT–Private University for Health Sciences, Medical Informatics and Technology, 6060 Hall in Tirol, Austria
Urban Perkmann: Abteilung Wirtschaftsforschung (WIFO), Südtiroler Straße 60, 39100 Bozen, Italy
Martin Rabensteiner: Division for Management in Health and Sport Tourism, UMIT–Private University for Health Sciences, Medical Informatics and Technology, 6060 Hall in Tirol, Austria

Sustainability, 2020, vol. 12, issue 17, 1-14

Abstract: This study investigated the drivers of job satisfaction in the Alpine tourism industry. Intention to work in the profession in the future and training satisfaction were also examined. A total of 316 employees in two Alpine tourism regions were interviewed by means of a questionnaire and asked about the factors influencing their job satisfaction, their intention to remain in the sector, and their satisfaction with training. The results reveal significant differences between the two regions in the dimensions of appreciation, international job opportunities, compatibility of family life and career, workplace climate, working hours, and remuneration. The findings also highlight differences in training satisfaction and intention to remain in the job. These regional differences provide important insights into job satisfaction and the influences upon it, from which various approaches to pursuing sustainable development potential can be derived, including personnel management, reduction of employee turnover, and appreciative corporate culture towards guests and employees as well as image cultivation among the general public.

Keywords: job satisfaction; hospitality industry; sustainable work development; appreciation; cultural dimensions; corporate culture; image (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (8)

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Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:12:y:2020:i:17:p:6754-:d:401613

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