Citizens’ Involvement in E-Government in the European Union: The Rising Importance of the Digital Skills

Luisa Fernanda Rodriguez-Hevía, Julio Navío-Marco and Luis Manuel Ruiz-Gómez
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Luisa Fernanda Rodriguez-Hevía: Department of Business Economy, Alfonso X el Sabio University, 28016 Madrid, Spain
Julio Navío-Marco: Department of Management & Business Organization, UNED, 28040 Madrid, Spain
Luis Manuel Ruiz-Gómez: Department of Management & Business Organization, UNED, 28040 Madrid, Spain

Sustainability, 2020, vol. 12, issue 17, 1-19

Abstract: This paper studies what factors influence European citizens in their e-government adoption and use, and whether there are differences within the European Union. A binary logistic regression model has been used to determine the profile of e-government users. The article highlights especially the influence of digital skills, as an increasingly influential factor, and opens up new areas of research such as the uses of e-government depending on the population density or sociodemographic factors. Given a certain lack of e-government studies at a pan-European level, this article provides an empirical comparative analysis in the EU and provides insights into the factors influencing the behaviour of European e-citizens.

Keywords: e-government; European Union; e-citizen; digital skills; digital society; ICT adoption (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2020
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