Effects of Partnership Quality and Information Sharing on Express Delivery Service Performance in the E-commerce Industry

Yaoguang Zhong, Ivan Ka Wai Lai, Fangfang Guo and Huajun Tang
Additional contact information
Yaoguang Zhong: School of Economics and Management, Dongguan University of Technology, Dongguan 523808, China
Ivan Ka Wai Lai: Faculty of International Tourism and Management, City University of Macau, Macau 999078, China
Fangfang Guo: School of Economics and Management, Dongguan University of Technology, Dongguan 523808, China
Huajun Tang: School of Business, Macau University of Science and Technology, Macau 999078, China

Sustainability, 2020, vol. 12, issue 20, 1-19

Abstract: This study applies the partnership quality theory to investigate how the perceived information sharing quality from express delivery service providers can affect logistics service performance for online shoppers in terms of partnership quality (including trust and commitment) and willingness to share information from E-commerce enterprises. Based on 421 samples of E-commerce enterprises in China, the results of structural equation modelling revealed that perceived information sharing quality affects partnership trust, which in turn affects the partnership commitment and willingness to share information. Partnership quality and willingness to share information affect the perceived performance of the express delivery services. Surprisingly, information sharing quality does not play a role in commitment. This study provides a theoretical contribution to E-commerce supply chain research in constructing a cognition, affective, behavior, and conative performance model for further research.

Keywords: sustainability; partnership quality; information sharing; perceived performance; express delivery service provider; E-commerce (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

Downloads: (external link)
https://www.mdpi.com/2071-1050/12/20/8293/pdf (application/pdf)
https://www.mdpi.com/2071-1050/12/20/8293/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:12:y:2020:i:20:p:8293-:d:425119

Access Statistics for this article

Sustainability is currently edited by Ms. Alexandra Wu

More articles in Sustainability from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().